Enreach Networks incident

Some services down due to major Microsoft outage

Minor Resolved View vendor source →

Enreach Networks experienced a minor incident on October 29, 2025 affecting Voice for Browser and Voice for Salesforce and 1 more component, lasting 12h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 05:25 PM UTC
Resolved
Oct 30, 2025, 05:51 AM UTC
Duration
12h 26m
Detected by Pingoru
Oct 29, 2025, 05:25 PM UTC

Affected components

Voice for BrowserVoice for SalesforceVoice for Dynamics 365Voice Portal

Update timeline

  1. identified Oct 29, 2025, 05:25 PM UTC

    Some of the Enreach services are not working fully or partly due to major Microsoft outage. Microsoft is working on the solution and we will update the situation once services start coming up.

  2. identified Oct 29, 2025, 05:31 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 29, 2025, 08:27 PM UTC

    Microsoft has implemented fixes and services seem to recover. There could be still issues present, but retrying multiple times will hopefully open services. Enreach will continue to monitor the situation.

  4. resolved Oct 30, 2025, 05:51 AM UTC

    This incident has been resolved.