Resolved after 11 hours 26 minutes, affecting Voice Analytics, on June 16, 2026.
We have created a workaround to continue updating analytics data. We will continue investigating the main pipeline problem, but the system should work as before towards end users.
Affected components
Update timeline
- investigating Jun 16, 2026, 06:53 PM UTC
Dear Customer, Enreach is investigating problem in part of Voice Analytics services. New data is not updating. We'll update additional information as soon as we know more about the incident.
- monitoring Jun 16, 2026, 07:51 PM UTC
We have created a workaround to continue updating analytics data. We will continue investigating the main pipeline problem, but the system should work as before towards end users.
- resolved Jun 17, 2026, 06:20 AM UTC
Normal operating function has been restored.
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