Enreach Networks incident

Data center infrastructure, some storage files not available

Resolved after 2 hours 4 minutes, affecting Core services, on June 9, 2025.

monitoring Jun 09, 2025, 01:31 PM UTC

The fix is complete, but it will take some time (up to one hour) to have all the queued files processed.

Started
Jun 09, 2025, 12:32 PM UTC
Resolved
Jun 09, 2025, 02:37 PM UTC
Duration
2h 4m
Detected by Pingoru
Jun 09, 2025, 12:32 PM UTC

Affected components

Core services

Update timeline

  1. identified Jun 09, 2025, 12:32 PM UTC

    Dear Customer, Enreach is investigating problem in part of data center environment. Some files (for example recent recordings) are unavailable due to storage problem. The fix is being implemented. We'll update the issue as soon as more information is available.

  2. monitoring Jun 09, 2025, 01:31 PM UTC

    The fix is complete, but it will take some time (up to one hour) to have all the queued files processed.

  3. resolved Jun 09, 2025, 02:37 PM UTC

    This incident has been resolved.

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