Enreach Networks incident
Post-Call Transcript Processing Delays - Silo04
Resolved after 1 day 14 hours, affecting Core services, on May 28, 2026.
Most of the delayed transcripts have been processed and new ones are operating normally.
Affected components
Update timeline
- identified May 28, 2026, 01:42 PM UTC
Dear Customer, Enreach is investigating problems in post-call transcript processing in Silo04 during 28.5. Transcripts might be missing or processing is delayed. The cause is identified, but the processing will still take time and most likely is finished by tomorrow morning. We'll update additional information as soon as the processing progresses.
- monitoring May 29, 2026, 07:23 AM UTC
Most of the delayed transcripts have been processed and new ones are operating normally.
- resolved May 30, 2026, 04:12 AM UTC
All the transcripts have been processed.
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