Resolved after 21 hours 13 minutes, affecting Voice for Browser and Voice for Salesforce and 1 more, on May 12, 2025.
This incident has been resolved and actions have been taken to ensure the technical issues won't be repeated.
Affected components
Voice for BrowserVoice for SalesforceVoice for Dynamics 365
Update timeline
- investigating May 12, 2025, 09:27 AM UTC
Dear Customer, Enreach is investigating a connection issue on Voice for Browser. We'll update additional information as soon as we know more about the incident.
- monitoring May 12, 2025, 10:30 AM UTC
Voice for Browser is working normally now. We'll keep on monitoring the situation.
- resolved May 13, 2025, 06:41 AM UTC
This incident has been resolved and actions have been taken to ensure the technical issues won't be repeated.
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