Resolved after 1 hour 59 minutes, affecting Core services, on January 27, 2026.
Post-call transcript slowdowns at the data center processing have been resolved. The handling was halted for some time, but now the queues are mostly empty.
Affected components
Core services
Update timeline
- investigating Jan 27, 2026, 11:12 AM UTC
Dear Customer, Enreach is investigating potential problems in post-call transcript processing. Transcripts might be missing or processing is delayed. We'll update additional information as soon as we know more about the incident.
- resolved Jan 27, 2026, 01:12 PM UTC
Post-call transcript slowdowns at the data center processing have been resolved. The handling was halted for some time, but now the queues are mostly empty.
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