Enreach Networks incident
Post-Call Transcript Processing Delays
Enreach Networks experienced a minor incident on January 27, 2026 affecting Core services, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Core services
Update timeline
- investigating Jan 27, 2026, 11:12 AM UTC
Dear Customer, Enreach is investigating potential problems in post-call transcript processing. Transcripts might be missing or processing is delayed. We'll update additional information as soon as we know more about the incident.
- resolved Jan 27, 2026, 01:12 PM UTC
Post-call transcript slowdowns at the data center processing have been resolved. The handling was halted for some time, but now the queues are mostly empty.