Enreach Networks Outage History
Enreach Networks is up right nowPingoru has recorded 49 incidents for Enreach Networks: 7 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 39 of 744 (5%) |
| June 2026 | 1 | 11 of 720 (2%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 552 (0%) |
Incidents, newest first
Critical September 4, 2026 Voice Analytics / Voice Data 4h 11m Voice Analytics
Started Sep 04, 2026, 05:53 AM UTC· resolved Sep 04, 2026, 10:04 AM UTC
- investigating Sep 04, 2026, 05:53 AM UTC
Dear Customer, Enreach is investigating possible problem in part of Voice Analytics / Voice Data services. We'll update additional information as soon as we know more about the incident.
- resolved Sep 04, 2026, 10:04 AM UTC
This incident has been resolved.
Major June 16, 2026 Voice Analytics data is not updating 11h 26m Voice Analytics
Started Jun 16, 2026, 06:53 PM UTC· resolved Jun 17, 2026, 06:20 AM UTC
- investigating Jun 16, 2026, 06:53 PM UTC
Dear Customer, Enreach is investigating problem in part of Voice Analytics services. New data is not updating. We'll update additional information as soon as we know more about the incident.
- monitoring Jun 16, 2026, 07:51 PM UTC
We have created a workaround to continue updating analytics data. We will continue investigating the main pipeline problem, but the system should work as before towards end users.
- resolved Jun 17, 2026, 06:20 AM UTC
Normal operating function has been restored.
Minor May 28, 2026 Post-Call Transcript Processing Delays - Silo04 1d 14h Core services
Started May 28, 2026, 01:42 PM UTC· resolved May 30, 2026, 04:12 AM UTC
- identified May 28, 2026, 01:42 PM UTC
Dear Customer, Enreach is investigating problems in post-call transcript processing in Silo04 during 28.5. Transcripts might be missing or processing is delayed. The cause is identified, but the processing will still take time and most likely is finished by tomorrow morning. We'll update additional information as soon as the processing progresses.
- monitoring May 29, 2026, 07:23 AM UTC
Most of the delayed transcripts have been processed and new ones are operating normally.
- resolved May 30, 2026, 04:12 AM UTC
All the transcripts have been processed.
Minor January 27, 2026 Post-Call Transcript Processing Delays 1h 59m Core services
Started Jan 27, 2026, 11:12 AM UTC· resolved Jan 27, 2026, 01:12 PM UTC
- investigating Jan 27, 2026, 11:12 AM UTC
Dear Customer, Enreach is investigating potential problems in post-call transcript processing. Transcripts might be missing or processing is delayed. We'll update additional information as soon as we know more about the incident.
- resolved Jan 27, 2026, 01:12 PM UTC
Post-call transcript slowdowns at the data center processing have been resolved. The handling was halted for some time, but now the queues are mostly empty.
Minor January 17, 2026 Data center infrastructure 11h 35m Core services, Datacenter Finland
Started Jan 17, 2026, 08:45 PM UTC· resolved Jan 18, 2026, 08:21 AM UTC
- investigating Jan 17, 2026, 08:45 PM UTC
Dear Customer, Enreach is investigating possible problem in part of data center environment. This incident causes degraded performance in multiple environments, for example mobile calls. We'll update additional information as soon as we know more about the incident. The incident is most likely related to data center maintenance work.
- monitoring Jan 17, 2026, 10:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 18, 2026, 08:21 AM UTC
This incident has been resolved.
Notice November 6, 2025 Call traffic. Mobile calls via Telia and Elisa. 6h 36m Mobile Finland Telia, Mobile Finland Elisa
Started Nov 06, 2025, 05:03 AM UTC· resolved Nov 06, 2025, 11:39 AM UTC
- monitoring Nov 06, 2025, 05:03 AM UTC
Dear Customer, Enreach is monitoring problem in part of telephony call traffic. There was an impact on mobile call traffic via Telia and Elisa at 03:23 - 06:37. Most of the calls were not signaled through. Incident was on operator side.
- resolved Nov 06, 2025, 11:39 AM UTC
This incident has been resolved.
Minor October 29, 2025 Some services down due to major Microsoft outage 12h 26m Voice for Browser, Voice for Salesforce, Voice for Dynamics 365, Voice Portal
Started Oct 29, 2025, 05:25 PM UTC· resolved Oct 30, 2025, 05:51 AM UTC
- identified Oct 29, 2025, 05:25 PM UTC
Some of the Enreach services are not working fully or partly due to major Microsoft outage. Microsoft is working on the solution and we will update the situation once services start coming up.
- identified Oct 29, 2025, 05:31 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 29, 2025, 08:27 PM UTC
Microsoft has implemented fixes and services seem to recover. There could be still issues present, but retrying multiple times will hopefully open services. Enreach will continue to monitor the situation.
- resolved Oct 30, 2025, 05:51 AM UTC
This incident has been resolved.
Minor October 3, 2025 Call traffic disconnects (Silo01-Theia, Silo04-Eris) 4h 10m Core services
Started Oct 03, 2025, 10:22 AM UTC· resolved Oct 03, 2025, 02:33 PM UTC
- monitoring Oct 03, 2025, 10:22 AM UTC
Dear Customer, Enreach have detected issues in part of call traffic. Root cause has been determined and we are monitoring the situation. Calls can be disconnected in Silo01-Theia and Silo04-Eris. We'll update additional information as soon as we have updated the problematic components.
- resolved Oct 03, 2025, 02:33 PM UTC
This incident has been resolved. All components are working and no more call issues detected.
Notice September 10, 2025 Call related problems – Fixed Line Sweden
Started Sep 10, 2025, 08:40 AM UTC· resolved Sep 10, 2025, 08:40 AM UTC
- resolved Sep 10, 2025, 08:40 AM UTC
During August 10 we noticed problems in part of incoming calls. Issue was related to audio handling and was fixed at 11:09.
Minor June 9, 2025 Data center infrastructure, some storage files not available 2h 4m Core services
Started Jun 09, 2025, 12:32 PM UTC· resolved Jun 09, 2025, 02:37 PM UTC
- identified Jun 09, 2025, 12:32 PM UTC
Dear Customer, Enreach is investigating problem in part of data center environment. Some files (for example recent recordings) are unavailable due to storage problem. The fix is being implemented. We'll update the issue as soon as more information is available.
- monitoring Jun 09, 2025, 01:31 PM UTC
The fix is complete, but it will take some time (up to one hour) to have all the queued files processed.
- resolved Jun 09, 2025, 02:37 PM UTC
This incident has been resolved.
Minor June 2, 2025 Calltraffic problems 1h 31m Core services
Started Jun 02, 2025, 12:53 PM UTC· resolved Jun 02, 2025, 02:25 PM UTC
- investigating Jun 02, 2025, 12:53 PM UTC
Dear Customer, Enreach is investigating possible problems in part of communication services. Multiple customers have reported call-related problems. We'll update additional information as soon as we know more about the incident.
- monitoring Jun 02, 2025, 01:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2025, 02:25 PM UTC
This incident has been resolved.
Critical May 16, 2025 Call traffic Denmark fixed line 6h 2m Fixed Line Denmark
Started May 16, 2025, 05:55 AM UTC· resolved May 16, 2025, 11:58 AM UTC
- identified May 16, 2025, 05:55 AM UTC
Dear Customer, Enreach has identified problem in Denmark fixed line traffic. The call traffic is down at the moment. We'll update additional information as soon as we know more about the incident.
- monitoring May 16, 2025, 10:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2025, 11:58 AM UTC
This incident has been resolved.
Major May 12, 2025 Voice for Browser connection issue 21h 13m Voice for Browser, Voice for Salesforce, Voice for Dynamics 365
Started May 12, 2025, 09:27 AM UTC· resolved May 13, 2025, 06:41 AM UTC
- investigating May 12, 2025, 09:27 AM UTC
Dear Customer, Enreach is investigating a connection issue on Voice for Browser. We'll update additional information as soon as we know more about the incident.
- monitoring May 12, 2025, 10:30 AM UTC
Voice for Browser is working normally now. We'll keep on monitoring the situation.
- resolved May 13, 2025, 06:41 AM UTC
This incident has been resolved and actions have been taken to ensure the technical issues won't be repeated.
Notice April 17, 2025 Part of Enreach DNA mobile phone calls failed 21d 22h Mobile Finland DNA
Started Apr 17, 2025, 08:06 AM UTC· resolved May 09, 2025, 06:19 AM UTC
- monitoring Apr 17, 2025, 08:06 AM UTC
Dear Customer, Enreach identified problem in part of DNA mobile call traffic due to maintenance yesterday. Rollback has been executed and the issue should be fixed. We are monitoring the situation.
- monitoring May 09, 2025, 06:19 AM UTC
We are continuing to monitor for any further issues.
- resolved May 09, 2025, 06:19 AM UTC
This incident has been resolved.
Minor March 19, 2025 Call traffic signaling delays 13m
Started Mar 19, 2025, 10:18 PM UTC· resolved Mar 19, 2025, 10:32 PM UTC
- investigating Mar 19, 2025, 10:18 PM UTC
Dear Customer, Enreach is investigating possible problem in part of telephony call traffic. Some phone call servers are down which can cause delay initiating calls. We'll update additional information as soon as we know more about the incident.
- resolved Mar 19, 2025, 10:32 PM UTC
This incident has been resolved.
Minor March 13, 2025 Call traffic problems 1h 36m Core services
Started Mar 13, 2025, 05:52 AM UTC· resolved Mar 13, 2025, 07:29 AM UTC
- investigating Mar 13, 2025, 05:52 AM UTC
Dear Customer, Enreach is investigating possible problem in part of telephony call traffic. We'll update additional information as soon as we know more about the incident.
- monitoring Mar 13, 2025, 06:35 AM UTC
A fix has been implemented and we are monitoring the results. If you are still having problems logout and login again.
- resolved Mar 13, 2025, 07:29 AM UTC
This incident has been resolved.
Minor February 25, 2025 Voice for Dynamics 365 missing phone application 1d Voice for Dynamics 365
Started Feb 25, 2025, 10:41 AM UTC· resolved Feb 26, 2025, 11:29 AM UTC
- monitoring Feb 25, 2025, 10:41 AM UTC
Issue with Voice for D365 integrated webphone not initializing. Current situation is stable, but we will continue investigating the root cause.
- resolved Feb 26, 2025, 11:29 AM UTC
This incident has been resolved.
Minor January 6, 2025 Call traffic from Netherlands to Finland 1h 35m Fixed Line Netherlands
Started Jan 06, 2025, 03:28 PM UTC· resolved Jan 06, 2025, 05:03 PM UTC
- investigating Jan 06, 2025, 03:28 PM UTC
Dear Customer, Enreach has identified problem in part of telephony call traffic. Inbound calls from Netherlands to Finland are currently not working. We'll update as soon as we have resolved the incident.
- resolved Jan 06, 2025, 05:03 PM UTC
This incident has been resolved.
Minor December 9, 2024 Fixed Line Finland call quality problems 35d 23h Fixed Line Finland
Started Dec 09, 2024, 09:54 AM UTC· resolved Jan 14, 2025, 09:41 AM UTC
- investigating Dec 09, 2024, 09:54 AM UTC
Dear Customer, Enreach is investigating problem in Voice for Dynamics 365 phone calls. Some calls experience bad quality and delayed voice. We'll update additional information as soon as we know more about the incident.
- monitoring Dec 10, 2024, 06:42 AM UTC
We have implemented improvements to D365 calls. The investigation is still on-going if bad quality is present in some calls. Please report any problem calls to Enreach Support.
- identified Jan 07, 2025, 08:56 AM UTC
We are encountering voice delay issues in part of phone calls on our PSTN operator connection. Problem is under investigation.
- identified Jan 07, 2025, 09:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 07, 2025, 01:05 PM UTC
Root cause has been identified.
- identified Jan 07, 2025, 01:16 PM UTC
Telia is experiencing ongoing network issues which affects Enreach services as well: https://www.telia.fi/yrityksille/asiakastuki/viat-ja-hairiot/hairiotiedote?id=sabre_800471276&lang=fi
- monitoring Jan 08, 2025, 06:34 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 08, 2025, 09:08 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2025, 09:41 AM UTC
This incident has been resolved.
Minor December 4, 2024 SalesForce integrated phone login 1h 18m Voice for Salesforce
Started Dec 04, 2024, 06:26 AM UTC· resolved Dec 04, 2024, 07:45 AM UTC
- investigating Dec 04, 2024, 06:26 AM UTC
Dear Customer, Enreach is investigating possible problems in part of communication services. SalesForce integrated phone users might have problems related to login. We'll update additional information as soon as we know more about the incident.
- investigating Dec 04, 2024, 06:50 AM UTC
Small part of the customers might have login problems not related to SalesForce
- monitoring Dec 04, 2024, 07:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2024, 07:45 AM UTC
This incident has been resolved.