EmploymentHero incident

Intermittent issues with Payroll Services

Notice Resolved View vendor source →

EmploymentHero experienced a notice incident on June 12, 2025 affecting Create Pay Run and Create Pay Run and 1 more component, lasting 10h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 03:35 AM UTC
Resolved
Jun 12, 2025, 01:53 PM UTC
Duration
10h 18m
Detected by Pingoru
Jun 12, 2025, 03:35 AM UTC

Affected components

Create Pay RunCreate Pay RunCreate Pay RunCreate Pay RunCreate Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay Run

Update timeline

  1. investigating Jun 12, 2025, 03:35 AM UTC

    We've addressed an incident that was impacting some users' access to pay run screens. Services are recovering, and we're continuing to monitor.

  2. monitoring Jun 12, 2025, 04:09 AM UTC

    This incident has been resolved

  3. monitoring Jun 12, 2025, 01:52 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 12, 2025, 01:53 PM UTC

    This incident has been resolved.