EmploymentHero experienced a minor incident on June 16, 2025 affecting Login and Create Pay Run and 1 more component, lasting 7d 5h. The incident has been resolved; the full update timeline is below.
Affected components
LoginCreate Pay RunFinalise Pay RunCreate Employee
Update timeline
- investigating Jun 16, 2025, 01:35 AM UTC
The payroll platform is currently experiencing degraded performance. Our engineers are investigating urgently. Thank you for your patience.
- identified Jun 16, 2025, 02:00 AM UTC
We are experiencing slowness but have seen things improve
- identified Jun 16, 2025, 11:30 PM UTC
The intermittent performance degradation, which affected pay run screen loading, has been mitigated. All services are operating normally.
- resolved Jun 23, 2025, 07:11 AM UTC
This incident has been resolved.