EmploymentHero incident
HR Platform - Customers experiencing delays on login screen.
EmploymentHero experienced a minor incident on September 30, 2024 affecting HR Software, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2024, 10:49 PM UTC
Our engineers are investigating the cause of page loading issues when customers are attempting to login to the HR platform. As a workaround, customers can clear cache and cookies on their browser which will enable them to log in. Thank you for your patience.
- investigating Sep 30, 2024, 11:34 PM UTC
Our engineers are continuing their investigation of the underlying cause of the login delays. A reminder that clearing your cache and cookies will resolve the issue. Thank you for your continued patience.
- monitoring Oct 01, 2024, 12:13 AM UTC
Our engineers have resolved this issue and will continue to monitor. Customers will be able to login following a page refresh. (Note: there is no longer a need to clear cache) Thank you for your patience.
- resolved Oct 01, 2024, 12:54 AM UTC
Monitoring has confirmed this issue has now been resolved. We apologise for any inconvenience caused.