EmploymentHero incident
Payroll & Swag - Customers unable to access the Payroll platform and Swag.
EmploymentHero experienced a minor incident on October 21, 2024, lasting 6h 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 21, 2024, 08:18 PM UTC
Our engineers are currently investigating the issue preventing customers from accessing the Payroll platform. We apologise for the inconvenience
- investigating Oct 21, 2024, 08:58 PM UTC
Our engineers are continuing to investigate this issue under the highest priority. Thank you for your patience.
- identified Oct 21, 2024, 09:33 PM UTC
Our engineers have identified the issue and are currently working on resolution. Thank you for your continued patience.
- identified Oct 21, 2024, 10:55 PM UTC
Whilst we have isolated root cause, our engineers are still working with a third party to resolve. We apologise for the ongoing inconvenience and will update this status in 30 minutes. Thank you for your patience.
- identified Oct 21, 2024, 11:41 PM UTC
We continue to investigate the issue and are working with upstream third-party providers to resolve. We apologise for the continued disruption.
- identified Oct 22, 2024, 12:26 AM UTC
Our engineers continue to work closely with the upstream provider. We will provide another update within 30 minutes. Thank you for your patience.
- monitoring Oct 22, 2024, 01:04 AM UTC
Our upstream provider has confirmed this issue has been resolved. We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes. Thank you for your continued patience, this page will be updated in 30 minutes.
- resolved Oct 22, 2024, 02:43 AM UTC
Continued monitoring has confirmed this issue has been resolved. Again, we would like to sincerely apologise for the extended disruption experienced this morning and appreciate your patience throughout.