EmploymentHero incident

HR - Some customers may receive an error when accessing the HR platform.

Minor Resolved View vendor source →

EmploymentHero experienced a minor incident on November 7, 2024, lasting 18h 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2024, 04:33 AM UTC
Resolved
Nov 07, 2024, 10:47 PM UTC
Duration
18h 13m
Detected by Pingoru
Nov 07, 2024, 04:33 AM UTC

Update timeline

  1. investigating Nov 07, 2024, 04:33 AM UTC

    Our engineers are aware of reports of a small number of customers receiving an error when accessing the HR platform. Whilst we address the issue, impacted customers may access the platform using an alternate internet connection (for example their mobile hotspot) Thank you for your patience.

  2. resolved Nov 07, 2024, 10:47 PM UTC

    Our engineers have resolved this issue. Thank you.