EmploymentHero experienced a minor incident on November 19, 2024, lasting 7h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 19, 2024, 12:07 AM UTC
Our engineers are currently investigating an issue preventing some customers from logging into Swag app. Note that this is only impacting fresh sessions, existing sessions are working as intended. Thank you for your patience
- investigating Nov 19, 2024, 01:09 AM UTC
Our engineers are continuing their investigation into this issue.
- investigating Nov 19, 2024, 01:33 AM UTC
Our engineers have identified the issue and are deploying a fix. We will provide an update once this has been deployed.
- monitoring Nov 19, 2024, 02:30 AM UTC
This incident has been mitigated and our engineers are continuing to monitor.
- resolved Nov 19, 2024, 07:22 AM UTC
Our monitoring has confirmed this incident has been resolved. Thank you.