EmploymentHero experienced a notice incident on February 26, 2025 affecting HR Software, lasting 5h 45m. The incident has been resolved; the full update timeline is below.
Affected components
HR Software
Update timeline
- investigating Feb 26, 2025, 11:17 PM UTC
Our engineers are currently investigating an issue causing an error for some customers when issuing HR documents. This issue impacts basic editor (also known as the PDF editor) users only, advanced editor users are unaffected. We apologise for the inconvenience.
- identified Feb 27, 2025, 12:37 AM UTC
Our engineers have identified the issue and are currently deploying a fix. We will provide an update once deployment has completed.
- monitoring Feb 27, 2025, 01:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2025, 05:02 AM UTC
This incident has been resolved.