EmploymentHero experienced a major incident on March 18, 2025, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 18, 2025, 02:20 AM UTC
The payroll platform is currently experiencing degraded performance. Our engineers are investigating urgently. Thank you for your patience.
- monitoring Mar 18, 2025, 02:35 AM UTC
Payroll platform performance has been restored. Our engineers are continuing to monitor.
- identified Mar 18, 2025, 03:16 AM UTC
Our engineers report that we are experiencing another spike of performance degradation. Investigations are ongoing, thank you for your continued patience.
- resolved Mar 18, 2025, 04:05 AM UTC
This issue has been resolved. We apologise for any inconvenience caused.