EmploymentHero incident

PY Platform Degraded Performance

Minor Resolved View vendor source →

EmploymentHero experienced a minor incident on March 19, 2025 affecting Login and Create Pay Run and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 04:39 PM UTC
Resolved
Mar 19, 2025, 07:33 PM UTC
Duration
2h 54m
Detected by Pingoru
Mar 19, 2025, 04:39 PM UTC

Affected components

LoginCreate Pay RunFinalise Pay RunCreate Employee

Update timeline

  1. investigating Mar 19, 2025, 04:39 PM UTC

    You may experience delays to background tasks which include creating and finalising pay runs, generating report packs, and clocking in or out. Our engineers are investigating urgently. Thank you for your patience.

  2. investigating Mar 19, 2025, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 19, 2025, 07:33 PM UTC

    This incident has been resolved. Thankyou for your patience whilst we investigated