EmploymentHero experienced a minor incident on April 15, 2025, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 15, 2025, 06:05 AM UTC
ATO submissions may be experiencing processing delays due to an issue with a downstream partner. Our engineers are currently working with this partner to resolve the issue and we expect submissions will be automatically processed upon resolution. We apologise for any inconvenience caused.
- monitoring Apr 16, 2025, 02:09 AM UTC
This issue has been resolved and ATO submissions are processing as expected. Any backlog of submissions during the issue are due to clear within the next 24 hours. Thank you.
- resolved Apr 17, 2025, 12:42 AM UTC
The submissions backlog has successfully processed and this incident is now resolved. Thank you.