Service Degradation - MTN Nigeria

Update timeline

1. investigating Feb 11, 2026, 09:16 AM UTC

   Dear emnify customers, We are currently investigating a service degradation affecting MTN Nigeria. Devices attempting to connect to this network may experience connectivity issues. We will share an update as soon as more information becomes available. Kind regards, emnify Support team

2. identified Feb 11, 2026, 09:48 AM UTC

   Dear emnify Customers, We have reached out to MTN Nigeria regarding the ongoing service degradation and are currently awaiting their feedback. In the meantime, alternative mobile networks in Nigeria remain available for connectivity fallback. We will share a further update as soon as more information becomes available. Kind regards, emnify Support team

3. identified Feb 11, 2026, 12:46 PM UTC

   Dear emnify Customers, As part of our mitigation efforts, we have temporarily restricted access to MTN Nigeria. Affected devices may connect to alternative available networks in the meantime. Further updates will follow as soon as possible. Kind regards, emnify Support team

4. identified Feb 12, 2026, 04:11 AM UTC

   Dear emnify customers, Our recent tests continue to indicate the issue, and we remain engaged with MTN Nigeria to determine the underlying cause. At this time, the network remains temporarily blocked. Alternative networks remain available and operational to support connectivity. We will share further updates as soon as more information becomes available. Kind regards, emnify Support team

5. identified Feb 12, 2026, 05:22 PM UTC

   Dear emnify customers, We are currently observing traffic successfully routing to MTN over 4G and have re-enabled 4G connectivity accordingly. MTN has confirmed that 2G services have been permanently discontinued. Meanwhile, 3G access remains temporarily restricted while we continue validating its stability. We will provide further updates as additional information becomes available. Kind regards, emnify Support team

6. monitoring Feb 13, 2026, 03:20 PM UTC

   Dear emnify Customers, We are now observing 3G signaling activity towards MTN, and 3G access has been made available again. Our team is closely monitoring performance to ensure continued stability. We will keep you informed and share further updates as more information becomes available. Kind regards, emnify Support team

7. monitoring Feb 13, 2026, 07:37 PM UTC

   Dear emnify Customers, As previously communicated, MTN has permanently discontinued its 2G services. We understand this broader network change may also influence 3G availability, and we are in contact with MTN to gain further clarity. 4G service on MTN is expected to be operational, and we are coordinating with the operator to further validate overall performance. For alternative networks, both Glo and Airtel continue to operate normally. We are observing successful traffic across 2G, 3G, and 4G on these networks. We will continue to monitor network performance and share additional updates as needed. Kind regards, emnify Support Team

8. resolved Feb 17, 2026, 09:22 AM UTC

   This incident has been resolved..