Degradation in processing of portal/data streamer events and device usage statistics

Update timeline

1. investigating Mar 04, 2026, 09:24 PM UTC

   Dear emnify Customers, We are investigating an issue related to the processing of events and usage data. As a result, the portal and API report outdated data from 20:05 UTC. Also, the emnify Data Streamer is currently unable to deliver data. We are working on resolving the issue, and an update will be provided shortly. Kind regards, emnify Support Team

2. identified Mar 04, 2026, 09:32 PM UTC

   We have identified the issue and implemented a fix. We are now seeing new events being delivered. We will continue to monitor closely.

3. monitoring Mar 04, 2026, 09:58 PM UTC

   We continue to see that the events data and usage statistics are finally catching up. We expect all data to be backfilled within the next 2 hours. We will continue to monitor closely.

4. resolved Mar 05, 2026, 12:53 AM UTC

   This incident has been resolved and all data has been successfully backfilled. If you continue to experience any issues, please contact our Customer Support team via the help center.