ElevenLabs incident
Inbound Twilio calls experiencing intermittent connection failures
Resolved after 3 minutes, affecting Telephony, on August 18, 2026.
From ~07:00 UTC, a small percentage of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
Affected components
Update timeline
- identified Aug 18, 2026, 12:39 PM UTC
From ~07:00 UTC, a small percentage of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
- resolved Aug 18, 2026, 12:43 PM UTC
Inbound calls are currently operational.
Your product runs on more than ElevenLabs
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services