ElevenLabs experienced a minor incident on July 31, 2026 affecting Telephony, lasting 15h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2026, 03:08 AM UTC
Status: Investigating Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality. Affected components Telephony (Partial outage)
- identified Jul 31, 2026, 04:00 AM UTC
Status: Identified We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix. Affected components Telephony (Partial outage)
- resolved Jul 31, 2026, 05:29 AM UTC
Status: Resolved The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence. Affected components Telephony (Operational)
- investigating Jul 31, 2026, 06:18 AM UTC
Status: Investigating Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating. Affected components Telephony (Partial outage)
- identified Jul 31, 2026, 09:06 AM UTC
Status: Identified Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information. Affected components Telephony (Partial outage)
- identified Jul 31, 2026, 11:12 AM UTC
Status: Identified Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible. Affected components Telephony (Partial outage)
- identified Jul 31, 2026, 01:01 PM UTC
Status: Identified Our team is still actively working to restore all calls and phone numbers to their normal working state. Affected components Telephony (Partial outage)
- identified Jul 31, 2026, 02:33 PM UTC
Status: Identified We have identified the root cause of the failed SIP calls and prepared a fix. Affected components Telephony (Partial outage)
- identified Jul 31, 2026, 06:02 PM UTC
Status: Identified Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region. Affected components Telephony (Partial outage)
- resolved Jul 31, 2026, 07:00 PM UTC
Status: Resolved After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly. Affected components Telephony (Operational)