Resolved after 1 day 6 hours, affecting Conversations, on January 27, 2026.
LLM error rates have normalized, and Gemini-2.5-Flash conversation latency is back within expected ranges. We’ll continue monitoring closely. Improvements accommodating reduced cloud provider have been implemented, and will be live shortly.
Affected components
Update timeline
- investigating Jan 27, 2026, 05:44 PM UTC
Currently, some conversations are affected by increased latency due to elevated LLM generation failures. We are investigating the root cause and working to mitigate this.
- identified Jan 27, 2026, 06:30 PM UTC
We have identified the issue scope is isolated to the Gemini-2.5-Flash model. We are working with our cloud provider to resolve this.
- monitoring Jan 27, 2026, 09:10 PM UTC
We have observed a significant decrease in error occurrence and are continuing to monitor availability of the resources that provide service for Gemini-2.5-Flash.
- resolved Jan 27, 2026, 10:18 PM UTC
LLM failures have now returned to baseline, and conversation latency using Gemini-2.5-Flash is now back to expected levels. For future mitigation, we plan to improve our fallback methods to better handle reduced cloud provider availability.
- monitoring Jan 28, 2026, 03:49 PM UTC
We have observed a reoccurrence of Gemini-2.5-Flash failures and are continuing to monitor the issue.
- resolved Jan 29, 2026, 12:30 AM UTC
LLM error rates have normalized, and Gemini-2.5-Flash conversation latency is back within expected ranges. We’ll continue monitoring closely. Improvements accommodating reduced cloud provider have been implemented, and will be live shortly.
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