Elevate experienced a minor incident on May 5, 2025 affecting Delta and Olathe and 1 more component, lasting 14d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2025, 08:06 PM UTC
The Elevate NOC has been notified of an upstream software issue that is negatively impacting Elevate app subscribers. We are actively investigating this event and will post updates as they become available. Currently, these app-related issues do not seem to affect the overall service, we will continue to monitor and post updates as they become available.
- identified May 14, 2025, 07:50 PM UTC
We've found the issue affecting ElevateIQ services and are working closely with the app developer to get everything back to normal. We apologize for the inconvenience and will keep you updated as we make progress.
- resolved May 19, 2025, 09:53 PM UTC
Restoration efforts have been completed on the ElevateIQ app environment.