Elevate experienced a major incident on May 19, 2025 affecting Crawford, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Crawford
Update timeline
- investigating May 19, 2025, 09:13 PM UTC
The Elevate NOC has been made aware of an outage event impacting the Crawford area. Approximately 52 subscribers are down. Fiber damage is suspected, and field crews are en route to investigate and repair. Updates regarding this outage will be posted here as they become available.
- identified May 20, 2025, 12:39 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 20, 2025, 02:54 AM UTC
This incident has been resolved.