Elevate experienced a critical incident on May 20, 2025 affecting Montrose, lasting 13h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2025, 07:34 PM UTC
The Elevate NOC has been made aware of a large-scale outage in Montrose County. Approximately 500 subscribers are down. Fiber damage is suspected, and field crews are en route to investigate and repair. Updates regarding this outage will be posted here as they become available. Thank you for your patience while we work through this event.
- identified May 20, 2025, 08:25 PM UTC
DMEA/Elevate field crews have identified the fiber damage. Restoration efforts are underway. Updates regarding this outage will be posted as they become available.
- identified May 20, 2025, 10:42 PM UTC
DMEA/Elevate field crews are continuing to work on restoring services related to this outage event. Further updates will be posted as they become available. Thank you for your patience.
- identified May 21, 2025, 12:54 AM UTC
DMEA/Elevate crews are working diligently to restore services in the area affected by the current outage. Unfortunately, a pole was damaged earlier in the day, which took out both power and fiber cables/equipment. DMEA line crews worked tirelessly to restore power and a safe working environment to be able to continue work on fiber repair efforts. Crews will be performing repairs through the night until services are completely restored. We apologize for any inconveniences this may have incurred and will have services back online as soon as possible. Thank you again for your patience.
- identified May 21, 2025, 03:12 AM UTC
DMEA/Elevate crews continue working steadily towards the completion of repairs and the full restoration of services. We thank you for your continued patience.
- identified May 21, 2025, 04:57 AM UTC
DMEA/Elevate crews continue working steadily towards the completion of repairs and the full restoration of services. We thank you for your continued patience.
- identified May 21, 2025, 07:02 AM UTC
DMEA/Elevate crews continue working steadily towards the completion of repairs and the full restoration of services. We thank you for your continued patience.
- resolved May 21, 2025, 09:32 AM UTC
Repairs to the reported damage have been complete and services have been verified as functional. We apologize for any inconveniences this situation may have caused. If you are continuing to experience issues, please reach out to tech support at 1-844-386-8744.