Elevate experienced a major incident on October 31, 2023 affecting Elevate TV, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 31, 2023, 07:30 PM UTC
Elevate has detected a loss of functionality on several Denver local channels, impacting TV subscribers in Delta County. We are actively working with upstream providers to restore services. We appreciate your patience!
- identified Nov 01, 2023, 02:02 PM UTC
We are continuing to work with upstream providers to restore services. We appreciate your patience!
- monitoring Nov 01, 2023, 09:54 PM UTC
Service has been restored on the affected channels. Elevate NOC will continue to monitor the stability of these channels.
- resolved Nov 02, 2023, 02:22 PM UTC
The incident is resolved. All previously affected channels are now accurate and broadcasting appropriately. Please open a new trouble ticket if further assistance is needed.