Elevate experienced a minor incident on December 1, 2023 affecting Elevate Phone, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2023, 07:53 PM UTC
We are currently investigating and working with our upstream provider to identify and resolve issues with Voice services. Call routing and quality may be impacted at this time. We will post updates as they are available.
- monitoring Dec 01, 2023, 08:48 PM UTC
Our upstream partners have identified the issue and implemented a temporary fix. Negatively impacted services should be restored at this time. The Elevate NOC will continue to monitor if anything changes. Please call Elevate technical support if issues persist.
- monitoring Dec 01, 2023, 11:11 PM UTC
Our upstream provider has indicated that this issue is resolved. Elevate is continuing to monitor for stability and will assess periodically before closing this status.
- monitoring Dec 02, 2023, 09:55 PM UTC
Due to planned upstream maintenance, we are continuing to monitor phone services over the weekend. There is no downtime expected to occur at this time. Thank you for your patience!
- resolved Dec 04, 2023, 03:59 PM UTC
We have observed continued stability on voice service over the weekend. We thank you for your patience during this time! If you have any issues, don't hesitate to reach out to our 24/7 technical support at 1-844-386-8744.