Elevate experienced a critical incident on January 17, 2024 affecting Elevate Phone, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Elevate Phone
Update timeline
- investigating Jan 17, 2024, 07:26 PM UTC
We have identified an issue with Elevate phone services, impacting call routing and call completion. Elevate NOC is working to identify and resolve this issue. Thank you for your patience as we work to resolve this issue.
- resolved Jan 17, 2024, 11:23 PM UTC
Elevate NOC has observed restored voice services. If you are still experiencing issues, please call our main office and put in a technical support ticket. We appreciate your patience!