Elevate experienced a major incident on January 17, 2024 affecting Elevate Phone, lasting 18h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 17, 2024, 11:57 PM UTC
Elevate has been made aware of a pocket of our service territory that is still experiencing Elevate voice service issues in Olathe. We are investigating this and will update as we find out more information. We appreciate your patience!
- investigating Jan 18, 2024, 02:15 AM UTC
Elevate Engineering continues to investigate Elevate voice service issues in Olathe. We appreciate your patience as we work to resolve this issue.
- monitoring Jan 18, 2024, 01:17 PM UTC
Elevate is seeing restoration of voice services. We are monitoring for stability over the next couple of hours to ensure consistent and reliable service. We appreciate your patience!
- resolved Jan 18, 2024, 06:12 PM UTC
All services have been restored. We appreciate your patience during this time. If you have any issues to report, please contact Elevate Technical Support at (844) 386-8744.