Elevate experienced a notice incident on May 1, 2024 affecting Montrose and Elevate Phone and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 01, 2024, 03:10 PM UTC
Our scheduled maintenance at the Niagara/Hillcrest round-a-about in Montrose is still underway and behind schedule. Approximately 70 consumers are still impacted. We apologize for the delay and are working to complete the maintenance work and restore service safely. The new estimated time of restoration is 10:30 AM MST.
- identified May 01, 2024, 03:44 PM UTC
Our scheduled maintenance at the Niagara/Hillcrest round-a-about in Montrose is still underway and behind schedule. Approximately 12 consumers are still impacted. We apologize for the delay and are working to complete the maintenance work and restore service safely. The new estimated time of restoration is 11:00 AM MST.
- monitoring May 01, 2024, 04:08 PM UTC
We have received an update that all impacted customers have been restored. The Elevate Network Operations Team will continue to monitor and address any outlying issues on a case-by-case basis. Please open a ticket if you continue to have connectivity issues; we will be happy to assist you. We appreciate your patience!
- resolved May 01, 2024, 05:11 PM UTC
Ongoing maintenance has been completed, and all affected customers have been restored. Please open a ticket if you continue to have connectivity issues; we will be happy to assist you.