Elevate experienced a minor incident on July 10, 2024 affecting Montrose and Elevate Phone and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
MontroseElevate PhoneElevate TVDeltaOlatheCedaredgeOrchard City, Eckert, AustinHotchkissPaoniaCrawford
Update timeline
- identified Jul 10, 2024, 05:40 PM UTC
The Elevate NOC has been informed of upstream issues impacting subscribers, and our engineering team is actively working to mitigate this event. Relative updates will be posted here as we get them. Thank you for your patience.
- monitoring Jul 10, 2024, 06:14 PM UTC
Upstream routes have been restored. We will continue to monitor this event and post updates as needed. Thank you again for your patience as our engineering team and upstream partners worked to resolve this issue.
- resolved Jul 10, 2024, 07:34 PM UTC
This incident has been resolved.