Elevate experienced a major incident on July 8, 2024 affecting Elevate TV, lasting 3d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2024, 05:50 PM UTC
The Elevate Network Operations Team is aware of a broadcasting issue affecting Delta County local PBS Channel 12. We are actively working with upstream providers to restore services. We appreciate your patience!
- identified Jul 08, 2024, 07:57 PM UTC
Our upstream provider is still investigating the cause of the issue regarding PBS Channel 12 for all Delta County TV customers. We appreciate your patience!
- identified Jul 09, 2024, 12:22 AM UTC
Our upstream provider is continuing to investigate the cause of the issue regarding PBS Channel 12 for all Delta County TV customers. We appreciate your patience!
- identified Jul 09, 2024, 02:14 PM UTC
Our upstream provider is continuing to investigate the cause of the issue regarding PBS Channel 12 for all Delta County TV customers. We appreciate your patience!
- identified Jul 09, 2024, 09:19 PM UTC
Our upstream provider is continuing to investigate the cause of the issue regarding PBS Channel 12 for all Delta County TV customers. We appreciate your patience!
- identified Jul 11, 2024, 04:59 PM UTC
Our upstream provider is actively coordinating and implementing a resolution regarding PBS Channel 12 for all Delta County TV customers. We appreciate your patience as they continue working through this channel's broadcasting issue.
- monitoring Jul 11, 2024, 05:28 PM UTC
The problem has been isolated. PBS Channel 12 for all Delta County TV customers is now broadcasting. We will continue to monitor the broadcast and address any issues hereafter. If you have any questions or concerns, please contact the Elevate Team. Thank you for your patience and support!
- resolved Jul 12, 2024, 03:55 AM UTC
This broadcast issue has been resolved.