Elevate experienced a critical incident on July 16, 2024 affecting Delta and Cedaredge and 1 more component, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
DeltaCedaredgeOrchard City, Eckert, Austin
Update timeline
- identified Jul 16, 2024, 12:14 AM UTC
The Elevate NOC has been made aware of a large-scale outage in Delta County. Fiber damage is suspected due to a fire in the area, and field crews are en route to investigate and repair. Updates regarding this outage will be posted here as they become available.
- monitoring Jul 16, 2024, 02:41 AM UTC
The fiber damage has been mitigated, and we are monitoring the situation.
- monitoring Jul 16, 2024, 02:42 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 16, 2024, 04:46 AM UTC
This incident has been resolved.