Elevate experienced a major incident on September 3, 2024 affecting Elevate TV, lasting 5d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2024, 06:51 PM UTC
The Elevate Network Operations Team is aware of a broadcasting issue affecting Delta County local ABC Channel 7. We are actively working with upstream providers to restore services. We appreciate your patience!
- identified Sep 03, 2024, 06:53 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 03, 2024, 10:18 PM UTC
Our upstream provider is still investigating the cause of the issue with ABC Channel 7 for all Delta County TV customers. We appreciate your patience while we work toward a resolution.
- identified Sep 04, 2024, 02:37 PM UTC
The NOC team is aware of a broadcasting issue affecting Delta County local ABC Channel 7. It has also been brought to our attention that Channel 955 CometTV and Channel 956 CHARGE! are also affected. We are actively working with upstream providers to restore services. We appreciate your patience!
- identified Sep 05, 2024, 02:17 PM UTC
Our upstream providers have identified the problem and are actively working on implementing a fix. Unfortunately, there is no ETA at this time. We appreciate your patience while they resolve the issue.
- resolved Sep 09, 2024, 02:05 PM UTC
The incident has been resolved. All previously affected channels are now accurate and broadcasting appropriately. Please contact Elevate for any further assistance. Thank you for your patience!