Elevate experienced a notice incident on October 7, 2024 affecting Crawford, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2024, 05:57 PM UTC
Elevate teams have been made aware of a fiber outage affecting the area of Crawford. Field techs are en route and we will provide updates and an ETA for service restoration as soon as possible. Thank you for your patience as we work to resolve this issue.
- identified Oct 07, 2024, 06:11 PM UTC
Field service crews have identified the issue and are currently working to restore services. There is no estimated time of completion at this time. Thank you for your patience!
- identified Oct 07, 2024, 08:32 PM UTC
Field service crews are still actively working to restore services. Customers are gradually coming online. Thank you for your patience!
- resolved Oct 07, 2024, 09:23 PM UTC
Service has been restored in the Crawford area. If you are experiencing any lingering issues, please get in touch with Elevate Network Operations and we will address it as soon as possible. Thank you!