Funding Delay affecting Poland

Update timeline

1. identified Apr 09, 2026, 06:23 AM UTC

   We are really sorry, but there is a problem at the moment with processing funding files for Polish customers. It might be affecting your bank transfers and delaying your funding. We would like to assure you that our technical teams are working hard to solve the problem, so we can resume normal operations as as soon as possible. We will email you again within the next two hours with an update, or sooner, if we have new information to share. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

2. resolved Apr 09, 2026, 07:36 AM UTC

   We are pleased to let you know that the system issue affecting your bank transfers has now been resolved. Your funding should be processed as normal, and any pending transfers are being completed. Thank you for your patience and understanding while we worked to fix this. We appreciate your business and are committed to keeping things running smoothly. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.