Elavon EU Outage History

There were 6 Elavon EU outages since February 4, 2026 totaling 17h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.elavon.eu

Minor April 10, 2026

IPConex - Gateway logging enhancement

Detected by Pingoru: Apr 10, 2026, 05:00 AM UTC
Resolved: Apr 10, 2026, 08:00 AM UTC
Duration: 3h

Affected: IPConex

Timeline · 1 update

completed Apr 10, 2026, 08:00 AM UTC

Affected Service(s): Elavon Payment Infrastructure / IPConex Please be aware that Elavon will conduct a Maintenance on our systems on Friday, 10/04/26, 05:00 UTC. It is estimated that this Exercise may take up to 3 hour(s). We do not expect any impact to the service during this time and technical teams will monitor throughout its duration. In the unlikely event that there is any impact in our service to you, please do contact us on: United Kingdom: (+44) 345 850 0195 Ireland: (+353) 0818 20 21 20 Poland: (+48) 223 060 316 Germany: (+49) 069 51 709 969 Norway: (+47) 2415 9919 Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Read the full incident report →

Minor April 9, 2026

Funding Delay affecting Poland

Detected by Pingoru: Apr 09, 2026, 06:23 AM UTC
Resolved: Apr 09, 2026, 07:36 AM UTC
Duration: 1h 13m

Affected: POL Funding

Timeline · 2 updates

identified Apr 09, 2026, 06:23 AM UTC

We are really sorry, but there is a problem at the moment with processing funding files for Polish customers. It might be affecting your bank transfers and delaying your funding. We would like to assure you that our technical teams are working hard to solve the problem, so we can resume normal operations as as soon as possible. We will email you again within the next two hours with an update, or sooner, if we have new information to share. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
resolved Apr 09, 2026, 07:36 AM UTC

We are pleased to let you know that the system issue affecting your bank transfers has now been resolved. Your funding should be processed as normal, and any pending transfers are being completed. Thank you for your patience and understanding while we worked to fix this. We appreciate your business and are committed to keeping things running smoothly. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Read the full incident report →

Minor March 23, 2026