Elavon EU Outage History

Started Oct 20, 2026, 06:00 AM UTC· resolved Oct 20, 2026, 01:23 PM UTC

1. investigating Oct 20, 2026, 06:00 AM UTC

   Affected Services: Elavon Payment Infrastructure / Authorisation Host We are aware of elevated errors impacting some Revolut-issued card transactions, including 3D Secure authentication and authorization processing. The issue is external to Elavon, and we are currently monitoring the situation. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

2. resolved Oct 20, 2026, 01:23 PM UTC

   Affected Service(s): Elavon Payment Infrastructure / Authorisation Host We are no longer seeing an increase in declined transactions involving Revolut-issued cards. We will continue to closely monitor the service and will provide further updates should the situation change. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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Started Oct 06, 2026, 02:12 AM UTC· resolved Oct 06, 2026, 02:15 AM UTC

1. investigating Oct 06, 2026, 02:12 AM UTC

   Please be aware that there is currently an issue that may be impacting the normal service quality you receive.The technical teams are fully engaged to resolve this issue as quickly as possible. We apologise for any service interruption and inconvenience to your business as a result of this issue. A further update will be issued within the next hour, or before if appropriate. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

2. resolved Oct 06, 2026, 02:15 AM UTC

   Further to our earlier notification regarding the above, we can confirm that this issue is now resolved and normal service is now resumed. We continue to closely monitor the system. Thank you for your patience during this service interruption to your business, for which we apologise. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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Started Sep 19, 2026, 12:17 PM UTC· resolved Sep 19, 2026, 01:41 PM UTC

1. investigating Sep 19, 2026, 12:17 PM UTC

   Affected Service(s): Reporting and Servicing / Elavon Connect We are experiencing an issue that could be impacting the normal service quality you receive. We are sorry for this unexpected interruption. We would like to assure you that our technical teams are working hard to solve the problem, so we can get you up and running again as quickly as possible. We will update you within the next two hours, as more information is available. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

2. identified Sep 19, 2026, 12:49 PM UTC

   Affected Service(s): Reporting and Servicing / Elavon Connect Following up on our promise to keep you updated, we wanted to let you know that our technical teams are still working to resolve the issue and we will give, you an expected resolution time as soon as we can. Please be aware that the Elavon Connect mobile applications is available as a workaround. Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have new information to share. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

3. resolved Sep 19, 2026, 01:41 PM UTC

   Affected Service(s): Reporting and Servicing / Elavon Connect We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system. If you experience any more issues, please contact us immediately on the helpline number for your country. We will be happy to help you: United Kingdom: (+44) 345 850 0195 Ireland: (+353) 0818 20 21 20 Poland: (+48) 223 060 316 Germany: (+49) 069 51 709 969 Norway: (+47) 2415 9919 Thank you for your patience with us and, once again, we are sorry for the service interruption to your business. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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Started Sep 02, 2026, 07:29 AM UTC· resolved Sep 02, 2026, 07:58 AM UTC

1. investigating Sep 02, 2026, 07:29 AM UTC

   We are really sorry, but there is a problem at the moment with the BLIK service, and it appears to be down. It might be affecting your ability to process transactions through that service. The issue is external to Elavon, but we are in communication with and will let you know when the service is restored. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

2. resolved Sep 02, 2026, 07:58 AM UTC

   We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system. Thank you for your patience with us and, once again, we are sorry for the service interruption to your business. With best wishes, Elavon Customer Support Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Read the full incident report →

Started Jul 21, 2026, 06:00 PM UTC· resolved Jul 21, 2026, 09:00 PM UTC

1. completed Jul 21, 2026, 09:00 PM UTC

   Affected Services: Elavon Payment Infrastructure / Authorisation Host Maintenance Summary: We would like to inform you about the technical work scheduled. During the work, continuity in transaction processing will be ensured. We do not anticipate any interruption of the services provided and our technicians will monitor the status of the services during the changes. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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Started Jul 15, 2026, 11:00 PM UTC· resolved Jul 16, 2026, 03:00 AM UTC

1. completed Jul 16, 2026, 03:00 AM UTC

   Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Please be aware that Elavon will conduct a Maintenance Exercise on our systems. It is estimated that this Exercise may take up to 4 hour(s). We do not expect any impact to the service during this time and technical teams will monitor throughout its duration. In the unlikely event that there is any impact in our service to you, please do contact us on: United Kingdom: (+44) 345 850 0195 Ireland: (+353) 0818 20 21 20 Poland: (+48) 223 060 316 Germany: (+49) 069 51 709 969 Norway: (+47) 2415 9919 Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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Started Jul 15, 2026, 10:10 AM UTC· resolved Jul 15, 2026, 04:22 PM UTC

1. investigating Jul 15, 2026, 10:10 AM UTC

   Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway We are aware of a 3rd party issue with 3DS MasterCard transactions that could be impacting the normal service quality you receive. We are sorry for this unexpected interruption. We would like to assure you that the 3rd party technical teams are working hard to solve the problem, so they can get you up and running again as quickly as possible. We will update you within the next two hours, as more information is available. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

2. investigating Jul 15, 2026, 12:06 PM UTC

   Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway Following up on our promise to keep you updated, we wanted to let you know that our technical teams are still in communication with Mastercard who are continuing to work on the technical resolution on their side. Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have new information to share. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

3. investigating Jul 15, 2026, 01:59 PM UTC

   Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway Mastercard has acknowledged the ongoing issue on their end affecting 3D Secure authentications and are continuing to work to resolve their issue. We are in communication with them and monitoring closely. We will update you again within the next two hours, or sooner if we have new information to share. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

4. investigating Jul 15, 2026, 03:41 PM UTC

   Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway We are continuing to work with Mastercard regarding the elevated 3D Secure errors. We are in communication with them and monitoring closely. We will update you again within the next two hours, or sooner if we have new information to share. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

5. resolved Jul 15, 2026, 04:22 PM UTC

   Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system. Thank you for your patience with us and, once again, we are sorry for the service interruption to your business. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Read the full incident report →

Started May 05, 2026, 04:00 AM UTC· resolved May 05, 2026, 05:00 AM UTC

1. completed May 05, 2026, 05:00 AM UTC

   Affected Service(s): Elavon Payment Infrastructure / Payment Method Gateway Please be aware that Elavon will conduct a Resiliency Exercise on our systems on Tuesday, 05/05/26, 04:00 UTC. It is estimated that this Exercise may take up to 1 hour(s). There will be a 10 minute downtime at the start of the exercise and technical teams will monitor throughout its duration. In the unlikely event that there is any impact in our service to you, please do contact us on: United Kingdom: (+44) 345 850 0195 Ireland: (+353) 0818 20 21 20 Poland: (+48) 223 060 316 Germany: (+49) 069 51 709 969 Norway: (+47) 2415 9919 Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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Started Apr 10, 2026, 05:00 AM UTC· resolved Apr 10, 2026, 08:00 AM UTC

1. completed Apr 10, 2026, 08:00 AM UTC

   Affected Service(s): Elavon Payment Infrastructure / IPConex Please be aware that Elavon will conduct a Maintenance on our systems on Friday, 10/04/26, 05:00 UTC. It is estimated that this Exercise may take up to 3 hour(s). We do not expect any impact to the service during this time and technical teams will monitor throughout its duration. In the unlikely event that there is any impact in our service to you, please do contact us on: United Kingdom: (+44) 345 850 0195 Ireland: (+353) 0818 20 21 20 Poland: (+48) 223 060 316 Germany: (+49) 069 51 709 969 Norway: (+47) 2415 9919 Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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Started Apr 09, 2026, 06:23 AM UTC· resolved Apr 09, 2026, 07:36 AM UTC

1. identified Apr 09, 2026, 06:23 AM UTC

   We are really sorry, but there is a problem at the moment with processing funding files for Polish customers. It might be affecting your bank transfers and delaying your funding. We would like to assure you that our technical teams are working hard to solve the problem, so we can resume normal operations as as soon as possible. We will email you again within the next two hours with an update, or sooner, if we have new information to share. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

2. resolved Apr 09, 2026, 07:36 AM UTC

   We are pleased to let you know that the system issue affecting your bank transfers has now been resolved. Your funding should be processed as normal, and any pending transfers are being completed. Thank you for your patience and understanding while we worked to fix this. We appreciate your business and are committed to keeping things running smoothly. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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Started Mar 23, 2026, 08:04 AM UTC· resolved Mar 23, 2026, 09:06 AM UTC

No vendor updates were posted for this incident.

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Started Mar 06, 2026, 09:25 AM UTC· resolved Mar 06, 2026, 02:46 PM UTC

No vendor updates were posted for this incident.

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Started Feb 04, 2026, 05:00 AM UTC· resolved Feb 04, 2026, 06:00 AM UTC

No vendor updates were posted for this incident.

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Started Jan 20, 2026, 04:00 PM UTC· resolved Jan 21, 2026, 05:00 PM UTC

No vendor updates were posted for this incident.

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Started Nov 03, 2025, 02:34 PM UTC· resolved Nov 03, 2025, 09:20 PM UTC

No vendor updates were posted for this incident.

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