Is Elavon EU down?

Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Reporting and Servicing / Elavon Connect We are experiencing an issue that could be impacting the normal service quality you receive. We are sorry for this unexpected interruption. We would like to assure you that our technical teams are working hard to solve the problem, so we can get you up and running again as quickly as possible. We will update you within the next two hours, as more information is available. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Reporting and Servicing / Elavon Connect Following up on our promise to keep you updated, we wanted to let you know that our technical teams are still working to resolve the issue and we will give you an expected resolution time as soon as we can. Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have new information to share. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Reporting and Servicing / Elavon Connect Technical teams continue to work towards a full resolution for this issue. We apologize for the inconvenience. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Reporting and Servicing / Elavon Connect We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system. Thank you for your patience with us and, once again, we are sorry for the service interruption to your business. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Please be aware that there is currently an issue that may be impacting the normal service quality you receive.The technical teams are fully engaged to resolve this issue as quickly as possible. We apologise for any service interruption and inconvenience to your business as a result of this issue. A further update will be issued within the next hour, or before if appropriate. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Further to our earlier notification regarding the above, we can confirm that this issue is now resolved and normal service is now resumed. We continue to closely monitor the system. Thank you for your patience during this service interruption to your business, for which we apologise. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Payment Infrastructure / Payment Method Gateway Please be aware that Elavon will conduct a Resiliency Exercise on our systems on Tuesday, 05/05/26, 04:00 UTC. It is estimated that this Exercise may take up to 1 hour(s). There will be a 10 minute downtime at the start of the exercise and technical teams will monitor throughout its duration. In the unlikely event that there is any impact in our service to you, please do contact us on: United Kingdom: (+44) 345 850 0195 Ireland: (+353) 0818 20 21 20 Poland: (+48) 223 060 316 Germany: (+49) 069 51 709 969 Norway: (+47) 2415 9919 Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Payment Infrastructure / IPConex Please be aware that Elavon will conduct a Maintenance on our systems on Friday, 10/04/26, 05:00 UTC. It is estimated that this Exercise may take up to 3 hour(s). We do not expect any impact to the service during this time and technical teams will monitor throughout its duration. In the unlikely event that there is any impact in our service to you, please do contact us on: United Kingdom: (+44) 345 850 0195 Ireland: (+353) 0818 20 21 20 Poland: (+48) 223 060 316 Germany: (+49) 069 51 709 969 Norway: (+47) 2415 9919 Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

We are really sorry, but there is a problem at the moment with processing funding files for Polish customers. It might be affecting your bank transfers and delaying your funding. We would like to assure you that our technical teams are working hard to solve the problem, so we can resume normal operations as as soon as possible. We will email you again within the next two hours with an update, or sooner, if we have new information to share. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

We are pleased to let you know that the system issue affecting your bank transfers has now been resolved. Your funding should be processed as normal, and any pending transfers are being completed. Thank you for your patience and understanding while we worked to fix this. We appreciate your business and are committed to keeping things running smoothly. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.