Is Elavon EU down?

Affected Service(s): Reporting and Servicing / Elavon Connect We are aware of an issue affecting logout functionality. Some customers may continue to have access to account information after receiving a logout confirmation message. Technical teams are investigating and working on a resolution as a priority. Further updates will be provided as they become available. We would like to assure you that our technical teams are working hard to solve the problem, so we can get you up and running again as quickly as possible. We will update you within the next two hours, as more information is available. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Reporting and Servicing / Elavon Connect The issue affecting logout functionality in Elavon Connect has been mitigated and service has been restored. Customers can now successfully log out of the application. As a temporary security measure, some customers may be prompted for OTP authentication during each login until a permanent fix is implemented. Technical teams continue to monitor the service and investigate the root cause. If you experience any more issues, please contact us immediately on the helpline number for your country. We will be happy to help you: United Kingdom: (+44) 345 850 0195 Ireland: (+353) 0818 20 21 20 Poland: (+48) 223 060 316 Germany: (+49) 069 51 709 969 Norway: (+47) 2415 9919 Thank you for your patience with us and, once again, we are sorry for the service interruption to your business. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Services: Elavon Payment Infrastructure / Authorisation Host Maintenance Summary: We would like to inform you about the technical work scheduled. During the work, continuity in transaction processing will be ensured. We do not anticipate any interruption of the services provided and our technicians will monitor the status of the services during the changes. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Please be aware that Elavon will conduct a Maintenance Exercise on our systems. It is estimated that this Exercise may take up to 4 hour(s). We do not expect any impact to the service during this time and technical teams will monitor throughout its duration. In the unlikely event that there is any impact in our service to you, please do contact us on: United Kingdom: (+44) 345 850 0195 Ireland: (+353) 0818 20 21 20 Poland: (+48) 223 060 316 Germany: (+49) 069 51 709 969 Norway: (+47) 2415 9919 Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway We are aware of a 3rd party issue with 3DS MasterCard transactions that could be impacting the normal service quality you receive. We are sorry for this unexpected interruption. We would like to assure you that the 3rd party technical teams are working hard to solve the problem, so they can get you up and running again as quickly as possible. We will update you within the next two hours, as more information is available. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway Following up on our promise to keep you updated, we wanted to let you know that our technical teams are still in communication with Mastercard who are continuing to work on the technical resolution on their side. Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have new information to share. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway Mastercard has acknowledged the ongoing issue on their end affecting 3D Secure authentications and are continuing to work to resolve their issue. We are in communication with them and monitoring closely. We will update you again within the next two hours, or sooner if we have new information to share. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway We are continuing to work with Mastercard regarding the elevated 3D Secure errors. We are in communication with them and monitoring closely. We will update you again within the next two hours, or sooner if we have new information to share. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Opayo E-commerce Gateway We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system. Thank you for your patience with us and, once again, we are sorry for the service interruption to your business. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Reporting and Servicing / Elavon Connect We are experiencing an issue that could be impacting the normal service quality you receive. We are sorry for this unexpected interruption. We would like to assure you that our technical teams are working hard to solve the problem, so we can get you up and running again as quickly as possible. We will update you within the next two hours, as more information is available. Once again, we are sorry for any trouble this service interruption might be causing you. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Reporting and Servicing / Elavon Connect Following up on our promise to keep you updated, we wanted to let you know that our technical teams are still working to resolve the issue and we will give you an expected resolution time as soon as we can. Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have new information to share. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Reporting and Servicing / Elavon Connect Technical teams continue to work towards a full resolution for this issue. We apologize for the inconvenience. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Affected Service(s): Elavon Processing Solutions / Elavon Payment Gateway (formerly Converge) Reporting and Servicing / Elavon Connect We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system. Thank you for your patience with us and, once again, we are sorry for the service interruption to your business. Many thanks, Elavon Customer Support. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.