Elavon EU experienced a minor incident on May 21, 2026 affecting Opayo E-commerce Gateway, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 05:30 AM UTC
Please be aware that there is currently an issue that may be impacting the normal service quality you receive.The technical teams are fully engaged to resolve this issue as quickly as possible. We apologise for any service interruption and inconvenience to your business as a result of this issue. A further update will be issued within the next hour, or before if appropriate. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
- resolved May 21, 2026, 05:36 AM UTC
Further to our earlier notification regarding the above, we can confirm that this issue is now resolved and normal service is now resumed. We continue to closely monitor the system. Thank you for your patience during this service interruption to your business, for which we apologise. Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK). U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.