Elastic Cloud incident

Connection issue to Kibana via the Cloud UI SSO

Major Resolved View vendor source →
Started
Apr 09, 2026, 03:37 PM UTC
Resolved
Apr 10, 2026, 11:51 AM UTC
Duration
20h 14m
Detected by Pingoru
Apr 09, 2026, 03:37 PM UTC

Update timeline

  1. investigating Apr 09, 2026, 03:37 PM UTC

    We are aware of an issue when connecting to Kibana through the Elastic Cloud UI via SAML SSO, impacting hosted Cloud deployments. Our team is actively investigating. We will post an update to this status within the next hour.

  2. investigating Apr 09, 2026, 04:21 PM UTC

    We have identified that only PrivateLink customers are impacted and no other Hosted Cloud Deployments should see any issues.

  3. investigating Apr 09, 2026, 04:41 PM UTC

    We have identified the issue and are working on a fix. We will update again in 3 hours or earlier.

  4. investigating Apr 09, 2026, 07:50 PM UTC

    We have rolled out the fix and there should be no more customer impact

  5. resolved Apr 10, 2026, 11:51 AM UTC

    We have confirmed no further impact from this incident, and are now marking it as resolved.

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