Ekata experienced a critical incident on August 29, 2025 affecting API - Account Opening and API - Account Opening - EU and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
API - Account OpeningAPI - Account Opening - EUAPI - Account Opening - APAC
Update timeline
- investigating Aug 29, 2025, 12:31 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Aug 29, 2025, 02:24 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!