Ekata experienced a notice incident on March 9, 2026 affecting Identity Review 360 (formerly known as Pro Insight), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Identity Review 360 (formerly known as Pro Insight)
Update timeline
- resolved Mar 09, 2026, 04:04 PM UTC
A service disruption was identified for Identity Review 360 and has now been resolved. Impact Description: Identity Review 360 users may have experienced an “Account Expired” screen in response to their queries. Impact Start: 09 March 2026, 07:53 CDT (12:53 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.