Ekata experienced a major incident on September 10, 2026 affecting API - Phone Intelligence and API - Phone Intelligence - EU and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
API - Phone IntelligenceAPI - Phone Intelligence - EUAPI - Phone Intelligence - APAC
Update timeline
- investigating Sep 10, 2026, 04:15 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Sep 10, 2026, 04:23 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!