Ekata incident

Identity Review 360 Account Expiry Issue - Corrected Impact Start

Notice Resolved View vendor source →

Ekata experienced a notice incident on March 9, 2026 affecting Identity Review 360 (formerly known as Pro Insight), lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 11:27 PM UTC
Resolved
Mar 09, 2026, 11:27 PM UTC
Duration
—
Detected by Pingoru
Mar 09, 2026, 11:27 PM UTC

Affected components

Identity Review 360 (formerly known as Pro Insight)

Update timeline

  1. resolved Mar 09, 2026, 11:27 PM UTC

    Date: 09 March 2026 Following up on the Identity Review 360 (related to Pro Admin) incident notification and resolution that was previously shared, we identified an error in the reported start time. Corrected Impact Start: 07 March 2026, 9:10 CDT (14:10 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) We apologize for the confusion and appreciate your understanding. For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.