Ekata experienced a notice incident on March 30, 2026 affecting Identity Review 360 (formerly known as Pro Insight), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Mar 30, 2026, 12:58 PM UTC
Date: 30 March 2026 A service disruption has been identified and is now resolved for Mastercard Identity Solutions Identity Review 360 or Pro Admin. Impact Description: Customers may have experienced an outage when accessing Identity Review 360 or Pro Admin. Mastercard teams are actively investigating this issue and will provide an update as soon as possible. Incident Start: 30 March 2026, 05:45 CT (10:45 UTC) Incident End: 30 March 2026, 06:19 CT (11:19 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.