Ekata incident

Ekata Score Anomalies

Notice Resolved View vendor source →

Ekata experienced a notice incident on April 16, 2026 affecting Identity Review 360 (formerly known as Pro Insight) and API - Transaction Risk and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 09:18 PM UTC
Resolved
Apr 16, 2026, 09:18 PM UTC
Duration
—
Detected by Pingoru
Apr 16, 2026, 09:18 PM UTC

Affected components

Identity Review 360 (formerly known as Pro Insight)API - Transaction RiskAPI - Account OpeningAPI - Account Opening ExpressIdentity Review API (formerly known as Identity Check API)Identity Review API PR (formerly known as Identity Check API)

Update timeline

  1. resolved Apr 16, 2026, 09:18 PM UTC

    A service disruption on 16 April 2026 was identified and is now resolved for Mastercard Identity Solutions. Impact Description: North American customers may have experienced anomalies in returned scores when using Ekata solutions including Account Opening API, Account Opening Express API, Transaction Risk API, and Identity Review API, as well as Identity Review 360. Mastercard Identity will provide an update on root cause at a later date. Incident Start: 16 April 2026, 13:55 CT (19:55 UTC) Incident End: 16 April 2026, 14:50 CT (20:50 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.