Ekata Outage History
Ekata is up right nowPingoru has recorded 50 incidents for Ekata: 13 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 9 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 6 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Critical September 10, 2026 Elevated Reverse Phone Errors 7m API - Reverse Phone
Started Sep 10, 2026, 04:26 AM UTC· resolved Sep 10, 2026, 04:34 AM UTC
- investigating Sep 10, 2026, 04:26 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Sep 10, 2026, 04:34 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!
Major September 10, 2026 Elevated Phone Intelligence Errors 8m API - Phone Intelligence, API - Phone Intelligence - EU, API - Phone Intelligence - APAC
Started Sep 10, 2026, 04:15 AM UTC· resolved Sep 10, 2026, 04:23 AM UTC
- investigating Sep 10, 2026, 04:15 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Sep 10, 2026, 04:23 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!
Critical July 24, 2026 Elevated Reverse Address Errors 2m API - Reverse Address
Started Jul 24, 2026, 11:11 AM UTC· resolved Jul 24, 2026, 11:13 AM UTC
- investigating Jul 24, 2026, 11:11 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Jul 24, 2026, 11:13 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!
Critical July 24, 2026 Elevated Identity Check Errors 1m Identity Review API (formerly known as Identity Check API)
Started Jul 24, 2026, 11:11 AM UTC· resolved Jul 24, 2026, 11:13 AM UTC
- investigating Jul 24, 2026, 11:11 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Jul 24, 2026, 11:13 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!
Critical July 24, 2026 Elevated Address Risk Errors 2m API - Address Risk
Started Jul 24, 2026, 11:11 AM UTC· resolved Jul 24, 2026, 11:13 AM UTC
- investigating Jul 24, 2026, 11:11 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Jul 24, 2026, 11:13 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!
Critical July 24, 2026 Elevated Transaction Risk Errors 28s API - Transaction Risk
Started Jul 24, 2026, 11:11 AM UTC· resolved Jul 24, 2026, 11:11 AM UTC
- investigating Jul 24, 2026, 11:11 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Jul 24, 2026, 11:11 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!
Notice April 19, 2026 Ekata Intermittent Latency and Error Responses 2h 7m Identity Review API (formerly known as Identity Check API), Identity Review API PR (formerly known as Identity Check API)
Started Apr 19, 2026, 04:19 PM UTC· resolved Apr 19, 2026, 06:26 PM UTC
- resolved Apr 19, 2026, 07:06 PM UTC
A service disruption was identified and is now resolved for Mastercard Identity Solutions. Impact Description: Customers may have experienced intermittent latency and error responses when using Identity Review API (formerly known as Identity Check API), Identity Insights for Transactions, and Identity Insights for Accounts. Mastercard Identity teams are investigating the issue and will provide an update on root cause at a later date. Incident Start: 18 April 2026, 16:19 CT (21:19 UTC) Incident End: 19 April 2026, 13:26 CT (18:26 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Notice April 16, 2026 Ekata Score Anomalies 6h 55m Identity Review 360 (formerly known as Pro Insight), API - Transaction Risk, API - Account Opening, API - Account Opening Express and 2 more
Started Apr 16, 2026, 01:55 PM UTC· resolved Apr 16, 2026, 08:50 PM UTC
- resolved Apr 16, 2026, 09:18 PM UTC
A service disruption on 16 April 2026 was identified and is now resolved for Mastercard Identity Solutions. Impact Description: North American customers may have experienced anomalies in returned scores when using Ekata solutions including Account Opening API, Account Opening Express API, Transaction Risk API, and Identity Review API, as well as Identity Review 360. Mastercard Identity will provide an update on root cause at a later date. Incident Start: 16 April 2026, 13:55 CT (19:55 UTC) Incident End: 16 April 2026, 14:50 CT (20:50 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Notice March 30, 2026 app.ekata.com 5h 34m Identity Review 360 (formerly known as Pro Insight)
Started Mar 30, 2026, 05:45 AM UTC· resolved Mar 30, 2026, 11:19 AM UTC
- resolved Mar 30, 2026, 12:58 PM UTC
Date: 30 March 2026 A service disruption has been identified and is now resolved for Mastercard Identity Solutions Identity Review 360 or Pro Admin. Impact Description: Customers may have experienced an outage when accessing Identity Review 360 or Pro Admin. Mastercard teams are actively investigating this issue and will provide an update as soon as possible. Incident Start: 30 March 2026, 05:45 CT (10:45 UTC) Incident End: 30 March 2026, 06:19 CT (11:19 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Notice March 9, 2026 Identity Review 360 Account Expiry Issue - Corrected Impact Start 1h 24m Identity Review 360 (formerly known as Pro Insight)
Started Mar 09, 2026, 02:10 PM UTC· resolved Mar 09, 2026, 03:34 PM UTC
- resolved Mar 09, 2026, 11:27 PM UTC
Date: 09 March 2026 Following up on the Identity Review 360 (related to Pro Admin) incident notification and resolution that was previously shared, we identified an error in the reported start time. Corrected Impact Start: 07 March 2026, 9:10 CDT (14:10 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) We apologize for the confusion and appreciate your understanding. For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Notice March 9, 2026 Identity Review 360 Account Expiry Issue 2h 41m Identity Review 360 (formerly known as Pro Insight)
Started Mar 09, 2026, 12:53 PM UTC· resolved Mar 09, 2026, 03:34 PM UTC
- resolved Mar 09, 2026, 04:04 PM UTC
A service disruption was identified for Identity Review 360 and has now been resolved. Impact Description: Identity Review 360 users may have experienced an “Account Expired” screen in response to their queries. Impact Start: 09 March 2026, 07:53 CDT (12:53 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Critical August 29, 2025 Elevated Account Opening Errors 1h 45m API - Account Opening, API - Account Opening - EU, API - Account Opening - APAC
Started Aug 29, 2025, 12:31 AM UTC· resolved Aug 29, 2025, 02:17 AM UTC
- investigating Aug 29, 2025, 12:31 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Aug 29, 2025, 02:17 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!
Critical August 29, 2025 Elevated Merchant Onboarding API Errors 1h 52m
Started Aug 29, 2025, 12:31 AM UTC· resolved Aug 29, 2025, 02:24 AM UTC
- investigating Aug 29, 2025, 12:31 AM UTC
We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.
- resolved Aug 29, 2025, 02:24 AM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!