eero had 13 outages in the last 2 years totaling 530h 42m of downtime — averaging 0.5 incidents per month.
There were 13 eero outages since December 19, 2024 totaling 530h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
The team is currently investigating issues affecting eero Insight, where some pages and content may take longer than expected or fail to load.
eero Insight load times are back to normal and we're continuing to monitor.
This incident has been resolved.
A 3rd party service outage is impacting eero cloud connectivity, leading to incorrect status reporting and potentially disrupting functionality in eero Insight and the eero App.
The 3rd party service outage has recovered and cloud functionality should be back to normal. We're working to address false outages that were triggered.
This incident has been resolved and false outages have been addressed.
We're currently investigating an issue that's causing false positive in outages-related data in eero Insight.
This issue has been addressed and false positives are no longer expected to be present. We will continue to monitor for any further issues.
This incident has been resolved.
We're monitoring an third party service outage, which may impact email delivery to some users.
This incident has been resolved.
We've identified an issue that's causing certificate errors when attempting to access eero Insight and are working to address the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating an issue that's causing a temporary loss of device events that display in the Event Stream and Device health pages.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Starting around 17:30 Pacific Daylight Time, data in eero Insight and the eero App is failing to load. We have identified the issue and are working on a fix.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an issue where some data, such as the Thermal Analysis page, is not loading in eero Insight.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue
A fix has been implemented and we are monitoring the results
This incident has been resolved.
We are currently investigating an issue affecting a single dashboard. All other services remain operational.
The issue has been identified and a fix is being implemented.
This incident has been resolved, all dashboards are operational.
Database performance degradation is causing some eero Insight dashboards to load slowly or timeout.
The team has established the root cause and is working on restoring full functionality to all affected areas.
This incident has been resolved.
We have identified an issue affecting most network management features in the mobile app and eero Insight. Network connectivity was not affected. This issue started around 7PM PST and was resolved by 8PM PST.
A subset of customers are not able to access the Network Details page. This issue has been resolved.