eero incident

Temporary loss of device-related events in Event Stream and Device health pages

Minor Resolved View vendor source →

eero experienced a minor incident on October 1, 2025 affecting eero Mobile Apps and eero Insight, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 02:26 PM UTC
Resolved
Oct 01, 2025, 05:54 PM UTC
Duration
3h 28m
Detected by Pingoru
Oct 01, 2025, 02:26 PM UTC

Affected components

eero Mobile Appseero Insight

Update timeline

  1. investigating Oct 01, 2025, 02:26 PM UTC

    We're investigating an issue that's causing a temporary loss of device events that display in the Event Stream and Device health pages.

  2. monitoring Oct 01, 2025, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 05:54 PM UTC

    This incident has been resolved.