eero incident

Device Information and other data not loading in eero Insight or eero App

Major Resolved View vendor source →

eero experienced a major incident on August 16, 2025 affecting eero Mobile Apps and eero Insight, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2025, 01:40 AM UTC
Resolved
Aug 16, 2025, 03:02 AM UTC
Duration
1h 21m
Detected by Pingoru
Aug 16, 2025, 01:40 AM UTC

Affected components

eero Mobile Appseero Insight

Update timeline

  1. identified Aug 16, 2025, 01:40 AM UTC

    Starting around 17:30 Pacific Daylight Time, data in eero Insight and the eero App is failing to load. We have identified the issue and are working on a fix.

  2. identified Aug 16, 2025, 01:41 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 16, 2025, 02:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 16, 2025, 12:56 PM UTC

    This incident has been resolved.